Raange™ Privacy Policy

This Privacy Policy applies to residents of Canada.

Last Updated: May 16, 2014.

Your privacy is important to Raange Interactive, Inc. and its affiliates (collectively, “Raange”). This Policy explains how Raange collects, uses, discloses, retains and deletes your personal information, including information collected through Raange’s website (currently www.Raange.com and www.Raange.me) and Raange’s mobile applications or when you deal directly with Raange representatives.

1.                  Your Consent

By providing Raange or its representatives with your personal information, you consent to the collection, use, disclosure, retention and deletion of that information in accordance with this Privacy Policy and as otherwise permitted by applicable law.

If you are under the age of majority in the jurisdiction in which you live (which in most jurisdictions is either 18 or 19 years of age), then your parent or legal guardian must register for Raange’s services on your behalf, and by doing so your parent or guardian consents, and confirms that you consent, to the collection, use, disclosure, retention and deletion of your personal information in accordance with this Privacy Policy and as otherwise permitted by applicable law.

You may withdraw your consent to Raange’s use and disclosure of your personal information by submitting a written request to Raange’s Chief Privacy Officer using the contact information noted below. If you withdraw your consent, then you might no longer be able to receive or use Raange’s services.

In this Privacy Policy, “personal information” means information about an identifiable individual.

2.                  How Raange Collects Personal Information

(a)                Direct Collection:

You may be asked to voluntarily provide your personal information to Raange or its authorized representatives when you create a Raange account or subscribe for Raange services (through Raange’s website or Raange’s mobile apps) or when you are otherwise in contact with Raange or its representatives. In those circumstances, you can choose not to provide certain requested personal information, but then you might not be able to create an account or subscribe for or use certain features of Raange’s services.

You might also voluntarily provide Raange or its authorized representatives with the personal information of other individuals, such as your family or friends. Please ensure that you have the consent of those individuals before you provide their personal information to Raange.

(b)               Automatic Collection:

Raange’s website or mobile apps may automatically collect certain information regarding your use of Raange services, such as the dates and times you access Raange’s website or Raange services and the browsers, operating systems and devices you use to access the website or services. Raange may use that information for various purposes, including to administer and improve Raange’s website and Raange services.

Raange’s website, services, email messages and advertisements may also use “cookies” and other similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies collect information that assist Raange to improve Raange services, advertising and customer communications. Raange may use information collected through cookies and similar technologies to recognize you as a user of Raange’s website or Raange services, determine your general location, track your use of Raange’s website or Raange services, offer personalized online content, information and advertisements, and otherwise facilitate and improve your use of Raange services. Raange may use web beacons, pixel or gif tags, and action tags to confirm that email messages have been delivered to and opened by you.

Raange treats information collected by cookies and similar technologies as non-personal information, except that if internet protocol (IP) addresses or other similar identifiers are considered personal information under your local laws then Raange will treat that information as personal information for the purposes of this Privacy Policy.

You may choose to decline or disable cookies if your web browser permits, but doing so may affect your ability to access or use certain features of Raange’s website and Raange services. You may opt-out of receiving emails in accordance with this Privacy Policy.

(c)                Location-Based Services

Raange may provide location-based services, including marketing and promotions specific to your location. To do so, Raange collects (directly from your mobile device or using other technologies) and uses information regarding the geographic location of your mobile device. If the location data contains your personal information, then Raange will treat the location data as personal information in accordance with this Privacy Policy. If the location data is collected anonymously in a form that does not personally identify you, then Raange will treat the location data as non-personal information in accordance with this Privacy Policy, provided that if the location data is considered personal information under your local laws then Raange will treat that data as personal information for the purposes of this Privacy Policy. You may configure your mobile device to either transmit or not transmit location data to Raange.

3.                  How Raange Uses Personal Information

Raange uses your personal information for various purposes, including: (a) to provide you with services (including the sending of commercial electronic messages that you have registered to receive from Raange or members of the Raange Network); (b) to facilitate transactions and process your subscriptions for Raange services; (c) to contact and correspond with you regarding transactions and your use of Raange’s services; (d) to provide you with information regarding Raange’s announcements and promotions; (e) to process and respond to your specific suggestions, comments, inquiries and requests (including your feedback to Raange about Raange’s services), and to otherwise administer Raange’s relationship with you; (f) to administer and facilitate your participation in contests and promotions related to Raange’s services; (g) to create and manage your Raange account; and (h) to develop, deliver, and improve Raange’s services and advertising.

Raange may develop a confidential profile for you, which will be used to provide services to you and to facilitate your dealings with Raange.

Raange may combine your personal information collected through various sources, including information collected through Raange’s website and Raange’s mobile apps.

Raange may use personal information to create non-personal information, and Raange may then use, disclose, transfer and retain the non-personal information as set forth below in this Privacy Policy.

Raange discloses your personal information as described below.

4.                  How Raange Discloses Personal Information

(a)                Affiliates:

Raange Interactive, Inc. and its affiliates may share your personal information with each other and may use, disclose, transfer and retain your personal information in accordance with this Privacy Policy.

(b)               Disclosure to Merchants:

If you use Raange services to register to receive commercial electronic messages from a specific named merchant, or you otherwise expressly consent to Raange distributing your personal information to a specific named merchant, then Raange may disclose your personal information (including your name, contact information and details of your consent to receive commercial electronic messages) to the merchant and its representatives. Raange has no control over, or responsibility or liability for, the use, disclosure, retention and deletion of your personal information by the merchant. The merchant’s use, disclosure, retention and deletion of your personal information is governed by the merchant’s own privacy policy (not this Privacy Policy).

(c)                Law Enforcement/Legal Disclosures:

Your personal information may be subject to access by and disclosure to law enforcement agencies in accordance with applicable law. Raange may disclose your personal information as required or authorized by applicable law, including to comply with a subpoena, warrant or court or arbitral order, or litigation disclosure obligations. Raange may disclose your personal information if Raange reasonably believes the disclosure is necessary or appropriate in connection with national security, law enforcement or other issues of public importance. Raange may disclose your personal information to law enforcement authorities or other organizations if Raange reasonably believes the disclosure is necessary or appropriate to protect and enforce Raange’s legal rights, interests and remedies or to protect the business, operations or customers of Raange or other persons, including to detect or prevent unlawful or fraudulent activities or other misconduct in connection with a test session or test results. Raange has no control over, or responsibility or liability for, the use, disclosure, retention and deletion of your personal information by the agencies, organizations or other persons to whom Raange discloses the information in the foregoing circumstances, and the use, disclosure, retention and deletion of the disclosed information by those agencies, organizations or other persons is not subject to this Privacy Policy.

(d)               Suppliers and Service Providers:

Raange may disclose your personal information to Raange’s suppliers and service providers to assist Raange in the provision of services to you, to provide products and services to Raange, to assist Raange to use your personal information in accordance with this Privacy Policy, and as otherwise permitted by applicable law. Raange requires its suppliers and service providers to agree to use your personal information only for the purposes for which the information is provided to them, and to protect the privacy of your personal information in a manner that is consistent with this Privacy Policy.

(e)                Raange Business Transactions:

Raange may disclose your personal information in connection with a proposed or actual business transaction in which Raange is involved (such as a corporate reorganization, merger or acquisition, or the sale of some or all of Raange’s business or assets), but Raange will require that the information recipient agree to protect the privacy of your personal information in a manner that is consistent with this Privacy Policy and applicable law.

5.                  Location of Personal Information

Raange may process, store and use your personal information at facilities in various countries, including Canada and the United States of America. The personal information protection laws of those other countries might be different from the laws of jurisdiction in which you reside, and might permit courts, government, law enforcement agencies, regulatory agencies and security authorities to access your personal information. By providing Raange with your personal information, you consent to the transfer of your personal information to facilities located in other countries and the processing and storage of your personal information at those facilities.

6.                  Retention and Protection of Personal Information

Raange retains your personal information for the period reasonably necessary for the purposes set forth or referenced in this Privacy Policy or a longer retention period required or permitted by applicable law. Raange will delete or dispose of your personal information when Raange is no longer reasonably required to retain the information for the purposes set forth or referenced in this Privacy Policy.

Raange employs reasonable safeguards – including administrative, physical and technical security and safeguarding measures and solutions – appropriate to the sensitivity of the personal information in Raange’s possession or under Raange’s control in order to protect the information from unauthorized access, collection, use, disclosure, disposal or similar risks. Nevertheless, security risks cannot be eliminated and Raange cannot guarantee that your personal information will not be used or disclosed in ways not otherwise described in this Privacy Policy.

7.                  Accuracy and Access to Personal Information

Raange will rely on you to ensure that your personal information is as accurate, complete and up to date as necessary for the purposes of the services that Raange provides to you. You will promptly notify Raange of any changes to your personal information (including your Raange account information) using the procedures provided on Raange’s website, using Raange’s mobile apps, or by contacting Raange’s Customer Care at customercare@Raange.com.

You may request access to your personal information and information about Raange’s collection, use, disclosure, retention and deletion of your personal information by submitting a written request to Raange’s Chief Privacy Officer using the contact information noted below. Subject to applicable exceptions and limitations prescribed by applicable law, you will be given reasonable access to your personal information and you will be entitled to verify the accuracy and completeness of your personal information and to have it amended as appropriate. You may be required to pay a reasonable fee for access to your personal information.

8.                  Non-Personal Information

Raange creates or collects non-personal information (information that is not about an identifiable individual), including personal information that has been aggregated or otherwise anonymized so that it no longer relates to an identifiable individual. Raange may use, disclose, transfer and retain non-personal information for any purpose and in any manner whatsoever.

If non-personal information is combined with personal information, then the non-personal information will be treated as personal information for the purposes of this Privacy Policy.

9.                  Other Matters

(a)                App Store Operators:  You may obtain a copy of a Raange mobile app from an online app store operated by an unaffiliated third party (such as Apple and Google). You may be required to disclose your personal information to the app store operators in order to download a Raange mobile app. Raange has no control over, or responsibility or liability for, the collection, use, disclosure, retention and deletion of your personal information by the app store operator. The app store operator’s use, disclosure, retention and deletion of your personal information is governed by the app store operator’s own privacy policy (not this Privacy Policy).

(b)               Business Contact Information:  To the extent permitted by applicable law, the provisions of this Privacy Policy concerning personal information do not apply to information (such as your name, position or title, business address, business telephone number, business fax number and business email address) that enables you to be contacted at a place of business.

(c)                Services Agreements:  The agreements that you accept when you register for a Raange account or subscribe to Raange’s services contain important provisions, including provisions disclaiming, limiting or excluding Raange’s liability and provisions determining the applicable law and exclusive jurisdiction for the resolution of disputes. To the extent permitted by applicable law, each of those provisions applies to any dispute that may arise in relation to this Privacy Policy or Raange’s collection, use, disclosure, retention and deletion of your personal information, and are of the same force and effect as if they had been reproduced directly in this Privacy Policy.

(d)               Personal Information of Children:  Raange does not knowingly collect personal information from or relating to children who are under 13 years of age without the consent of the child’s parent or legal guardian. Raange expects parents to supervise and monitor their children’s disclosure of personal information. Please immediately contact Raange’s Chief Privacy Officer at the address noted below if you believe that Raange has unintentionally collected personal information from a child under 13 years of age without the consent of the child’s parent or legal guardian. If Raange learns that it has inadvertently collected the personal information of a child under 13 years of age without appropriate consent, Raange will use reasonable efforts to delete that information from Raange’s systems (except to the extent that retention of the personal information is required or permitted by applicable law).

(e)                Other Websites/Online Services:  Raange’s website may contain links to other websites or online services. When you use those links, you are contacting another website or service. Raange has no responsibility or liability for, or control over, those other websites or service or their collection, use, disclosure, retention and deletion of your personal information. Please refer to the privacy policies and terms of use that apply to those other websites or online services.

(f)                Former Users:  If you cease using the Raange app or Raange services, Raange may continue to use and disclose your personal information in accordance with this Privacy Policy, as amended from time to time.

(g)                Unsubscribing to Newsletters and Messages:  You may unsubscribe from Raange’s commercial electronic messages by using the applicable unsubscribe procedure included in those messages or by contacting Raange’s Customer Care at customercare@Raange.com.

(h)               Raange’s Chief Privacy Officer:  If you have any comments or questions about this Privacy Policy or your personal information, please contact Raange’s Chief Privacy Officer by mail or email at: Raange – Chief Privacy Officer, 1 Holiday Avenue, Suite 501, Pointe-Claire, Quebec, Canada H9R 5N3, email: privacy@Raange.com.

(i)                 English Language:  You and Raange have each expressly requested and required that this Privacy Policy and all other related documents be drawn up in the English language. Les parties conviennent et exigent expressement que ce Politique et tous les documents qui s’y rapportent soient rédigés en anglais.

(j)                 Changes to this Policy:  Raange may change this Privacy Policy from time to time by posting a new version of this Privacy Policy on Raange’s website. Raange’s collection, use, disclosure, retention and deletion of your personal information will be governed by the version of this Privacy Policy in effect at that time. Your continued dealings with Raange subsequent to any change to this Privacy Policy will signify your consent to the collection, use, disclosure, retention and deletion of your personal information in accordance with the changed Privacy Policy. Accordingly, you should check the “Last Updated” date of this Privacy Policy (at the top of this Policy) and review any changes since the last version.